Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and ready for resale. If the item is returned in an unsatisfactory condition, the buyer will be notified that the item(s) will be marked as unacceptable, and no credit will be given.


Such items must be approved for return, or it will be refused without credit issued. All warranty claims will be authorized and handled according to the manufacturer’s policy, which might require the buyer dealing directly with their team.


Several types of parts are exempt from being returned. Those are parts that are Electrical, Electronics, Sensitive or Fragile. Any customized parts (make-to-fit) or painted to the buyer's specifications.


All returns and reviews will be handled on a case-by-case basis. To complete your return approval process, we require a receipt or proof of purchase.


All returns are subject to a 15% restocking fee. These charges will vary based on the number of returns a customer has for the calendar year. It can range from 15% for the first occurrence, then up to 30% for multiple repeat return occurrences.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from dulcevidatravel.myshopify.com.(the “Site”).


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:


Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.


Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.


Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).


Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


Encrypted Transmission

At dulcevidatravel.myshopify.com. we use the industry’s highest standard of data encryption, and positive identification technology to ensure that your online shopping experience is safe and secure. Security measures are triggered automatically with your order. Your order will be submitted only if your computer and our server are communicating in a secure mode. Security measures are employed throughout our Website, wherever you’ve been asked to submit information. We employ the industry’s most stringent security technology to encrypt sensitive information, including your contact information and credit card number.


Our Products

The products portrayed and described on this website are all handmade and therefore are in their unique formulation from one another regardless of whether they are from the same production batch or not. Purchase Related Policies


All our products portrayed and described on this website and any samples and/or gifts that we may give, offer, or provide to you are for personal use only and not permitted for sale or resale by you or by any individual without our consent.


With or without any notice, we reserve all rights to cancel or reduce the volume of products/services to be given/provided/offered to you if we believe that our Terms & Conditions may be violated.


Accuracy of Information

We attempt to be as accurate as possible when describing our products on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the website are accurate, complete, reliable, current, or error-free.


Limitation of Liability

Except at the extent where warranties are legally not excludable,dulcevidatravel.myshopify.com. makes no representations or warranties of any form.


There is a possibility that certain individuals are allergic to certain ingredients by nature or due to pre-existing medical conditions. Hence, it is highly important that one reads through the listed ingredients under every product to ensure that these are safe for one’s use and condition. It is the sole responsibility of the purchaser and user to take the needed precautions and safety measures to avoid possible health conditions before the use of our products that may not suit his/her skin. We are not responsible or liable for any allergic reactions as mentioned above.


The website is presented “as is.” we make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the website, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.


We are not responsible for timeliness, accuracy, unavailability or interruptions in availability, viruses or other defects in the website or its contents. In no event will we be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages. Intellectual Property Rights All rights are reserved by us. All our content such as our logo, texts, images, graphical designs, videos, animations, layout, and models are all subject to intellectual property protection acts. None of the mentioned content may be modified or copied for any purpose without our consent.


Disputes With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India as if the Terms and Conditions were a contract wholly entered into and wholly performed within the jurisdiction. Any disputes that may arise with regards to this website, or actions breaching its terms and conditions, shall be heard by a sole arbitrator appointed by the Founder of dulcevidatravel.myshopify.com. in accordance with the law.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Exchanges (if applicable)


We only replace items if they have a manufacturer defective or damaged. If you need to exchange it for the same item, send us an email at This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from dulcevidatravel.myshopify.com.(the “Site”).


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:


Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.


Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.


Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).


Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


Encrypted Transmission

At info@dulcevidatravel.comwe use the industry’s highest standard of data encryption, and positive identification technology to ensure that your online shopping experience is safe and secure. Security measures are triggered automatically with your order. Your order will be submitted only if your computer and our server are communicating in a secure mode. Security measures are employed throughout our Website, wherever you’ve been asked to submit information. We employ the industry’s most stringent security technology to encrypt sensitive information, including your contact information and credit card number.


Our Products

The products portrayed and described on this website are all handmade and therefore are in their unique formulation from one another regardless of whether they are from the same production batch or not. Purchase Related Policies


All our products portrayed and described on this website and any samples and/or gifts that we may give, offer, or provide to you are for personal use only and not permitted for sale or resale by you or by any individual without our consent.


With or without any notice, we reserve all rights to cancel or reduce the volume of products/services to be given/provided/offered to you if we believe that our Terms & Conditions may be violated.


Accuracy of Information

We attempt to be as accurate as possible when describing our products on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the website are accurate, complete, reliable, current, or error-free.


Limitation of Liability

Except at the extent where warranties are legally not excludable, dulcevidatravel.myshopify.com. makes no representations or warranties of any form.


There is a possibility that certain individuals are allergic to certain ingredients by nature or due to pre-existing medical conditions. Hence, it is highly important that one reads through the listed ingredients under every product to ensure that these are safe for one’s use and condition. It is the sole responsibility of the purchaser and user to take the needed precautions and safety measures to avoid possible health conditions before the use of our products that may not suit his/her skin. We are not responsible or liable for any allergic reactions as mentioned above.


The website is presented “as is.” we make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the website, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.


We are not responsible for timeliness, accuracy, unavailability or interruptions in availability, viruses or other defects in the website or its contents. In no event will we be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages. Intellectual Property Rights All rights are reserved by us. All our content such as our logo, texts, images, graphical designs, videos, animations, layout, and models are all subject to intellectual property protection acts. None of the mentioned content may be modified or copied for any purpose without our consent.


Disputes With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India as if the Terms and Conditions were a contract wholly entered into and wholly performed within the jurisdiction. Any disputes that may arise with regards to this website, or actions breaching its terms and conditions, shall be heard by a sole arbitrator appointed by the Founder of  dulcevidatravel.myshopify.com. in accordance with the law.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@dulcevidatravel.com.and once approved, send your item to the return address on the package.


Shipping


To return your product, you should first send an email to This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from dulcevidatravel.myshopify.com.(the “Site”).


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:


Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.


Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.


Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).


Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


Encrypted Transmission

At dulcevidatravel.myshopify.com we use the industry’s highest standard of data encryption, and positive identification technology to ensure that your online shopping experience is safe and secure. Security measures are triggered automatically with your order. Your order will be submitted only if your computer and our server are communicating in a secure mode. Security measures are employed throughout our Website, wherever you’ve been asked to submit information. We employ the industry’s most stringent security technology to encrypt sensitive information, including your contact information and credit card number.


Our Products

The products portrayed and described on this website are all handmade and therefore are in their unique formulation from one another regardless of whether they are from the same production batch or not. Purchase Related Policies


All our products portrayed and described on this website and any samples and/or gifts that we may give, offer, or provide to you are for personal use only and not permitted for sale or resale by you or by any individual without our consent.


With or without any notice, we reserve all rights to cancel or reduce the volume of products/services to be given/provided/offered to you if we believe that our Terms & Conditions may be violated.


Accuracy of Information

We attempt to be as accurate as possible when describing our products on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the website are accurate, complete, reliable, current, or error-free.


Limitation of Liability

Except at the extent where warranties are legally not excludable, dulcevidatravel.myshopify.com makes no representations or warranties of any form.


There is a possibility that certain individuals are allergic to certain ingredients by nature or due to pre-existing medical conditions. Hence, it is highly important that one reads through the listed ingredients under every product to ensure that these are safe for one’s use and condition. It is the sole responsibility of the purchaser and user to take the needed precautions and safety measures to avoid possible health conditions before the use of our products that may not suit his/her skin. We are not responsible or liable for any allergic reactions as mentioned above.


The website is presented “as is.” we make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the website, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.


We are not responsible for timeliness, accuracy, unavailability or interruptions in availability, viruses or other defects in the website or its contents. In no event will we be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages. Intellectual Property Rights All rights are reserved by us. All our content such as our logo, texts, images, graphical designs, videos, animations, layout, and models are all subject to intellectual property protection acts. None of the mentioned content may be modified or copied for any purpose without our consent.


Disputes With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India as if the Terms and Conditions were a contract wholly entered into and wholly performed within the jurisdiction. Any disputes that may arise with regards to this website, or actions breaching its terms and conditions, shall be heard by a sole arbitrator appointed by the Founder of dulcevidatravel.myshopify.com in accordance with the law.


CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at
info@dulcevidatravel.com for review and once the return method is approved, send your item to the return address as instructed. Customers will be billed for missing parts and/or repackaging.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted along with handling costs from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.