Do I have to purchase tickets in advance?
Yes, please purchase all tour tickets well in advance.
Can I get a refund or reschedule my ticket?
Sorry, all tickets are nonrefundable and tours cannot be rescheduled once booked. No partial credits or rescheduling is allowed for partial attendance, no shows, or late arrivals.
If a tour is sold out, can I get on the waiting list?
We do not offer a waiting list, but please contact us if a tour is sold out. We may add another tour that day.
Is gratuity included?
No, our tour guides appreciate your tips. 15-20% is customary in the tourism industry.
Do you offer discounts for children and seniors?
We currently do not offer discounted tickets for children and seniors.
Do you offer group discounts?
We do offer special group discounts, contact us in advance to arrange. Visit our Private events page for details
Do infants need a ticket?
If you are bringing a child under 2 and he/she will not be participating in the tastings, you do not need to purchase a ticket. All children age 3 and over will need a ticket.
What if a tour doesn’t meet the minimum requirement?
Dulce Vida Travel will contact you at least 2 days before the tour to reschedule or offer a refund.
What happens if it rains?
Our tours are held rain or shine regardless of weather conditions. Please bring an umbrella during the winter months, and hat for the warm months, just in case. And don’t worry, we will make sure you l stay cozy and dry inside the galleries and/or restaurants, as much as we can.
How hard is the walk?
Most reasonably active people should be able to handle our walks. There are no hills. The walks range from 1 to 2 miles, with many stops. We recommend wearing comfortable shoes.
How long does the tour last?
Day walking tours are approximately 3 hours, depending on the size of the group.
Are there any opportunities to sit?
Yes, there is some time to sit and eat on all our food tours and the art tour.
Are there bathroom breaks?
Yes, we will alert you when it is time to use restroom facilities.
What should I bring with me?
We suggest bringing a refillable water bottle, a camera, and wearing comfortable shoes. During the winter months, an umbrella.
Does the tour end at the same place where we began?
Some tours do, but some tours begin and end in different locations. Please check the tour detail page for specifics.
Is there parking nearby?
Yes, there are paid parking lots convenient to all our tours. Your confirmation email will include some suggestions.
Are cameras allowed?
Absolutely! We encourage our guests take pictures and send to us, or post on Facebook.
Are there any age restrictions?
Children are allowed on the tours, although anyone over the age of 3 will need a ticket. Please keep in mind that there is a good deal of walking and listening involved. Tour content is not geared toward young children.
How physically fit do I need to be?
Our tours do require a certain level of physical stamina. The walks average 1-2 miles, however there are no major hills on any of our tours.
All tours have plenty opportunity to sit.
Can I bring my dog?
Due to the musems and restaurants we visit, pets are not allowed on the tours.
Is the tour wheelchair accessible?
Yes, when you purchase your ticket please us know if you will have a wheelchair.
Are the tours appropriate for Bay Area natives?
Definitely! Locals have a great time on our tour and often attend when family is in town or when celebrating a special occasion. You will visit off-the-beaten path Art and restaurants and learn new things about San Jose.
How much food is included?
The Mexi-best food tour aims to provide enough food for lunch/dinner for most people.
The Art Tours will include a stop for refreshments and/or coffee
What if I have dietary restrictions?
When you purchase your ticket, please list all food allergies and dietary restrictions. With enough advance notice we can usually accommodate, however we cannot accommodate vegan diets.
Dulce Vida Travel acts only as an agency for the various independent suppliers that provide sightseeing services,connected with this tour. Such services are subject to the terms and conditions of those suppliers. Dulce Vida Travel and our respective associates accept no liability for any injury, damage, loss, accident, delay or any other incident that may incur, during participants tour. Responsibility is not accepted for any kind of sickness, weather, terrorist acts, acts of nature. Each traveler is responsible for purchasing travel insurance policy, if desired, that will cover some of the expenses associated losses during travel.